New Financial Operations Customer Service Platform

Colleagues,
Financial Operations has been working with Zendesk and Celgene IT to create a better experience for our users.  We are pleased to inform all employees globally that we have implemented a Customer Service Platform for internal and external users to respond to Customer Service Inquires.  Zendesk will be shared by the Pocure to Pay Team globally, and with Payroll going live February 2014.

There are several ways for your customer service inquiries to be responded to:

1. Continue to use the shared email boxes, [e-mail], [e-mail], [e-mail] or [e-mail]
2. Log into celgene.zendesk.com and create a ticket to be routed to our dedicated representatives.  We have implemented Single-Sign-On for this method for easier tracking of inquiries.

Once a ticket is created and responded to you can respond to the email sent for additional information or you can log into celgene.zendesk.com to view status and respond through the web portal. 

Please visit us at our next Procure to Pay Support Session for questions regarding this new Customer Service Platform.